Job in Marketing, Logistics and Accounting & Finance in မန္တလေးတိုင်းဒေသကြီး

The role holder is responsible for answering incoming calls to provide information about Bank products, performing transactions and addressing complaints.

• Confers with customers by telephone to provide information about Bank products or services, execution of transactions
• Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints
• Resolves customer’s complaint through identification of problems, suggesting best solution and following up to ensure resolution
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Keep abreast of product knowledge to ensure information is given to customers in accurate manner
• Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
• Prepare report periodically by collecting and analyzing customer information

• Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent.
• Experience working with customer support would be an added advantage.
• Passionate in customer service
• Excellent communication and problem solving skills.
• Must be able to work in shift and weekend.
• Jobs are available in Mandalay.
• Ability to multi-task, prioritize and manage time effectively.
• Strong knowledge in Microsoft Office

Job Description

• Responsible for day to day finance and accounts operations for all sites under their respective BU including warehouse financial controls procedures (e.g. inventory issuance form for issue to production line, sites bookkeeping format-cash, accounting, warehouse, inventory)
• Manage the accounting team and their works
• Ensure timely report of Budget, P/L, B/S, Cash Flow Statement 
• Perform full set of accounts and ensure timely closing of accounts
• Manage the Annual Tax clearance
• Give Financial Report to Management
• Liaison with auditors and closure of financial audit
• Other financial management duties assigned by the Management

Job Requirements

• Bachelor or Master degree in Accounting field or Business Administration
• Prefer CPA / ACCA affiliate candidates
• Competence in Microsoft Office applications and accounting software
• Minimum 10 year relevant experience
• Ability to meet deadlines and work well.
• Good character and strong interpersonal and communication skills

This role holder will perform credit and collections for customer accounts and to assist supervisor in proactively managing portfolio which has defaulted either in interest or principal or both interest and principal payments with the objective of stemming the deterioration of the quality of such assets to the status of 90 days past due. And to maximise the collections of all excesses and past due instalments. The role holder is also responsible for supporting the bank’s strategies and initiatives to provide an effective and engaging digital customer on boarding experience, expand the agent and merchant networks, and drive the usage of mobile and digital applications, in order to achieve economic and social development in Myanmar through nation-wide financial
inclusion.

• Effectively executes the Value Centre’s business plans for structuring highly relevant and innovative financial solutions to deepen account adoption and to reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion
• Use the daily computer-generated report showing all accounts with excesses whether there is an approved limit or otherwise, or where instalment payment either of interest or principal or both interest and principal is not paid as and when due.
• Daily monitor and exercise unsecured credit control over all such accounts.
• Contact the Branch Manager/Relationship Manager (hereinafter referred to as the Branch) of the Branch where the affected account resides to determine the action taken by the Branch to collect the amount due.
• Recommend repayment programmes to clients.
• Conduct site visitor to determine and verify the business for clients viability.
• Ensure timely and accurate updating of progress reports to facilitate decision- making by the approving authority.
• Follow up on Legal Action with clients.
• Strictly comply with the regulations of the Central Bank of Myanmar at all times.
• To carry out any other duties or special project which may be assigned to you from time to time by supervisor.

• Graduate in any discipline.
• Good communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions.
• Proficiency with Microsoft Office application is required.
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• Incumbent must be multi-task oriented, organized,have ability to set priorities and meet deadlines and take pride in one’s work.

This role holder will handle the SME Portfolio & analyse the SME PL & NPL loan accounts. He will handle the maximum amount 1 Billion of OD, SME, Terms loan, Two Step Loan and Normal Loan accounts & put more effort to get more Collected Amount. He will report New Assign, Total delinquent accounts & Total NPL account to VCGM, DVCGM & MDY Head daily.

• Controlling the employees together with Head of Collection (MDY)
• Monitoring the Collectors’ Assign
• Solve the Error Accounts in Collectors’ Assign
• Making effort on PL & NPL Accounts to get more PTP & Collected Amount
• Focusing on reduction of NPL Accounts
• Changing Queue of Legal Case Accounts
• Checking the Collected Accounts daily
• Forecasting monthly for Total Collected Amount & Total NPL Collected Amount in a month
• Contacting to the Branches if necessary
• Solve the Customers’ complaint & Contact to the Delinquent Customers if necessary.
• During WFH/WFO time, call the meeting for Attendance meeting & Sharing meeting to share Process flow & Targets with the employees
• Leads and effectively executes the Value Centre’s business plans for structuring highly relevant and innovative financial solutions to deepen account adoption and to reach more customers at lower cost, in line with the overall bank’s strategy of driving nation-wide financial inclusion
• Ensure that all billings and statements are sent out timely
• Ensure that all customers payments are captured and accurately and all auto debit payments are processed on time.
• Manage and track each team member performance and ensure that they are comply to bank’s policy while carrying out their duties
• Manage and ensure that the team member follow the Collection Policy and process and timely issuance of Collection letters and Legal Notice of Demand
• Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
• Tracks the rate of success of the entire process and continues to make adjustments when necessary
• Follow up on Legal Action with clients.
• Strictly comply with the regulations of the Central Bank of Myanmar at all times.

• Bachelor’s Degree in
• Finance or related field 
• Good communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions.
• Proficiency with Microsoft Office application is required.
• Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• Incumbent must be multi- task oriented, organized, have ability to set priorities and meet deadlines and take pride in one’s work.
• 3 year working experience in related industry

1. Lead sales and operation process 
2. Contribute and coordinate sales and marketing alignment & distributor side 
3. Lead sales planning within regional and SKUs 
4. Support and leading the implementation of Route to Market and sales automation tools 
5. Ensure Route to Market is effective and efficient across the upper Myanmar 
6. Distributor management: assess, review and drive distributor/dealer sales performance 
7. Identify strategic/operational areas of improvement between distributor & principle 
8. Manage (a proposal, increase, etc.) credit management ( On approval creditor outlets ) 
9. Enhance and improve sales capabilities by training and developing Sales teams 
10. Provide coaching and development to his team 
11. Together with Sales and Supply Chain coordinate the delivery plan/transport permits ( MSL, minimize stock level ) 
12. Monitoring and supporting overall sales performance ( By region, By channel, by SKUs, By Team ) 
13. Support and lead sales team to ensure excellent outlet execution in point of sales ( POP and POSM ) control and trade invest 
14. Assess the performance and potential of the team 
15. Facilitate the calculation of the Sales Incentive cycle 

• Bachelor degree preferably in Business Management and Master Degree is advantaged. 
• More than five years working experience ( preferred FMCG and Food ) Sales and Distribution 
• Strategic Thinking 
• Result oriented and problem resolution skills 
• Demonstrated ability to communicate, present and influence credibly and effectively internally and externally 
• Excellent mentoring, coaching, and people management skills 
• Excellent Microsoft Excel and PowerPoint skills 
• Ability to supervise and guide assigned staff to achieve targets, including organizing, prioritizing, and scheduling work assignments 
• Regular traveling is required 
• Myanmar language is a must and business proficiency in English.

- Customer relationship skill ကောင်းမွန်ပြီး အသင်းအဖွဲ့ဖြင့်လုပ်ကိုင်နိုင်ရမည် 
- customerအသစ်များရှာပြီး product knowledgeကောင်းစွာပေးနိုင်ရမည်
- သက်ဆိုင်ရာ weekly report, monthly reportများပေးနိုင်ရမည်
- Sales & Marketing Manager၏ ညွှန်ကြားချက်များအတိုင်းလုပ်ဆောင်နိုင်ရမည်

- ဘွဲ့ရ (သို့မဟုတ်)ဆယ်တန်းအောင်ပြီး ကျောင်းကိစ္စကင်းရှင်းသူဖြစ်ရမည်
- အသက် 22မှ 30 အတွင်းရှိသူဖြစ်ရမည်
- FMCGပိုင်းတွင် အနည်းဆုံးလုပ်သက် (1)နှစ်ရှိရမည် 

- မန္တလေးမြို့တွင်း ကျွမ်းကျင်စွာသွားလာနိုင်သူ ဖြစ်ရမည် 
- နယ်ခရီးထွက်နိုင်သူဦးစားပေးပါမည်

• Align with Bancassurance VCGM to develop and implement a country wide insurance product strategy for profitable growth covering all insurance products and services that the Bank wish to pursue. Entails the integration of insurance products and services across all product lines, segments and platforms in country.
• Spearhead Product Distribution Strategy focusing on Life Insurance Products across segments and value streams
• Develop a productive and quality insurance sales advisory team across all segments (where applicable).
• Be the Centre of Expertise. Provide direction, guidance and input to country insurance product managers on the development of long term strategy, marketing and operational effectiveness in order to sustain the insurance growth opportunities within the country.
• Support and Drive Business Performance, from channel/distribution sales performance, to cost management, customer base growth and market share
• Drive Product Management and Delivery – Ensure Bancassurance product delivery and execution of the product’s route to market across all channels, in line with the overall business plan and revenue targets.
• Ensure compliance with regulations, both internal and external.

Responsibility 1: New Business Production and sales

• Growing already existing accounts in Bancassurance and establishing new tie-ups
• Preparing quotations and proposals, negotiating terms and closing sales
• Explore opportunities to develop new markets/ segments
• Build a good customer base in order to explore opportunities to cross-sell & up-sell
• Preparing relevant periodic production reports

Responsibility 2: Bancassurance Relationship Management

• Ensuring existing bancassurance clients are offered superior services
• Building long term relationship with the bank staff by ensuring all their queries are addressed promptly and relevant technical guidance is provided
• Know all the relevant bank branch managers, relationship managers & employees of such branches on a personal level
• Accept & follow up on request & complaints received from clients and ensuring claim requests are serviced

Responsibility 3: Training of Bank Personnel

• Coordinating and organizing training for bank staff on products, processes and business conversion
• Advising bank personnel on adequacy of cover requested in relation to available products

 Responsibility 4: Product Development and Research

• Providing market research/customer feedback to the Company for development of new products and enhancement of existing ones to suite the bank segment needs.
• Any other business allocated from time to time

• At least 10 years’ experience in Bancassurance relationships and business
• Result Orientation- performance oriented.
• Interpersonal Skills- excellent interpersonal skills and should be approachable.
• Ability to work in high pressure environment and ability to Multitask
• Industry Knowledge – well versed with product knowledge and industry trends.
• Bachelor’s degree in Business, Economics, Commerce, Marketing, Insurance or equivalent from recognized university
• Professional certification in Insurance, sales, marketing or any other relevant field
• IT proficient (especially Ms Word, Excel, PowerPoint and Outlook).

• Align with Bancassurance VCGM to develop and implement a country wide insurance product strategy for profitable growth covering all insurance products and services that the Bank wish to pursue. Entails the integration of insurance products and services across all product lines, segments and platforms in country.
• Spearhead Product Distribution Strategy focusing on Life Insurance Products across segments and value streams
• Develop a productive and quality insurance sales advisory team across all segments (where applicable).
• Be the Centre of Expertise. Provide direction, guidance and input to country insurance product managers on the development of long term strategy, marketing and operational effectiveness in order to sustain the insurance growth opportunities within the country.
• Support and Drive Business Performance, from channel/distribution sales performance, to cost management, customer base growth and market share
• Drive Product Management and Delivery – Ensure Bancassurance product delivery and execution of the product’s route to market across all channels, in line with the overall business plan and revenue targets.
• Ensure compliance with regulations, both internal and external.

Responsibility 1: New Business Production and sales

• Growing already existing accounts in Bancassurance and establishing new tie-ups
• Preparing quotations and proposals, negotiating terms and closing sales
• Explore opportunities to develop new markets/ segments
• Build a good customer base in order to explore opportunities to cross-sell & up-sell
• Preparing relevant periodic production reports

Responsibility 2: Bancassurance Relationship Management

• Ensuring existing bancassurance clients are offered superior services
• Building long term relationship with the bank staff by ensuring all their queries are addressed promptly and relevant technical guidance is provided
• Know all the relevant bank branch managers, relationship managers & employees of such branches on a personal level
• Accept & follow up on request & complaints received from clients and ensuring claim requests are serviced

Responsibility 3: Training of Bank Personnel

• Coordinating and organizing training for bank staff on products, processes and business conversion
• Advising bank personnel on adequacy of cover requested in relation to available products

 Responsibility 4: Product Development and Research

• Providing market research/customer feedback to the Company for development of new products and enhancement of existing ones to suite the bank segment needs.
• Any other business allocated from time to time

• At least 10 years’ experience in Bancassurance relationships and business
• Result Orientation- performance oriented.
• Interpersonal Skills- excellent interpersonal skills and should be approachable.
• Ability to work in high pressure environment and ability to Multitask
• Industry Knowledge – well versed with product knowledge and industry trends.
• Bachelor’s degree in Business, Economics, Commerce, Marketing, Insurance or equivalent from recognized university
• Professional certification in Insurance, sales, marketing or any other relevant field
• IT proficient (especially Ms Word, Excel, PowerPoint and Outlook).

• Ensuring all WB customer payments within Myanmar are processed within the agreed SLAs with the respective VCs.  (Payments will include Supplier Payments to accounts within the Bank (LCY and FCY) and payroll transactions to customers that have underlying agreements.
• Collation of relevant management information to help provide Domestic Payment dashboards.
• Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages and reporting on this
• Determining Domestic payments liabilities by calculating employee federal and state income, social security taxes, employer's social security, unemployment, and workers compensation payments
• Attending to any operational issues that may be brought to the incumbents notice and ensuring timely resolution.
• Ensuring underlying policies of the Bank related to Domestic Payments (NPP) are strictly adhered to. Any deviation must be escalated to the line manager.
• Holding weekly staff meetings and circulating meeting minutes with action points arising out of the discussions within the Department and to head WBO.
• Timely submission of Employee OT whenever applicable.
• Automate all manual processes with recommendations for IT to address.
• Prepare Departmental Budget and monitor expenditure vs Budget.
• Work on centralisation plans as advised by Line manager to be in line with the Bank’s overall strategy.

• Bachelor’s degree in Accounting, Human Resources, or a similar field.
• Banking experience  at least 4 years
• Previous experience in handling domestic payments on Flexcube or any other Core Banking System that uses File uploads etc.
• Advanced Mathematical skills and strong attention to detail.
• Familiarity with accounting software and procedures.
• Ability to handle confidential information.
• Resilience to handle pressure situations.
• Familiarity with state labor laws.
• Excellent communication and interpersonal skills.
• Ability to prepare and present financial reports.